Refund & Exchange Policy

Because each piece is individually made to order by hand, we are unable to accept general returns or refunds. Please review the information below before placing your order.

Damages & Issues

• Please inspect your order upon arrival. If your item arrives defective or damaged, or if you receive the wrong item, please contact us within 5 days of delivery.

• Include your order information and clear photographs of the item so that we can evaluate the issue and work with you to make it right.

Exchanges

• Exchanges are considered on a case-by-case basis. As each piece is handmade and made to order, we cannot guarantee that an exchange will be possible.

• Exchanges may be considered for sizing issues involving pieces such as rings, ear cuffs, necklaces, or bracelets.

• If your exchange is approved, you will be responsible for shipping costs both to and from the studio, as well as a $25 CAD exchange fee, unless otherwise indicated.

• Items submitted for exchange must be returned in the same condition in which they were received: unworn, unused, with any original tags, and in their original packaging. Proof of purchase is also required.

• Please note that exchanges are only available for orders within Canada and the United States.

Refunds

• As all pieces are handmade and made to order, all sales are final and refunds are not accepted.

• This does not affect any rights you may have where a refund, replacement, repair, or other remedy is required by applicable consumer protection law.